Full scope
What MoveNXT manages for RMC partners
Fourteen programme capabilities, from origin survey through destination unpacking and MIS, under one India single point of contact.
Origin coordination
Home or video survey, packing schedule, society permissions and loading aligned to your RMC file, one India origin desk for every assignee shipment.
Destination services
Inbound coordination, delivery scheduling when housing is ready, settling-in support and local handover for assignees arriving in India.
Household goods
Specialist HHG packing, labelled inventories, fragile handling and export-grade materials, not generic freight or cargo treatment.
Storage
Secure inventoried storage when assignee housing, visa timing or possession dates slip, delivery released when your RMC confirms keys.
Customs coordination
Documentation support and coordination for India outbound and inbound HHG, aligned to shipping mode. MoveNXT does not provide legal customs or immigration advice.
Delivery
Last-mile delivery across Indian metros, lift access, loading bay timing and room placement as agreed in the RMC scope.
Unpacking
Room-by-room unpacking, debris removal and inventory check at destination, documented for partner claims processes.
Employee communication
Assignee updates under your RMC brand or co-branded, survey, packing day, transit milestones and delivery confirmation.
Reporting
Status updates and milestone reporting to your RMC operations desk, visible progress for every open shipment.
SLA management
Agreed response times, survey turnaround and delivery windows tracked against programme SLAs you define at onboarding.
Escalation management
Defined escalation path from field crew to account manager, issues resolved before they reach your client's HR desk.
MIS
Programme-level management information, volume, lane mix, SLA performance and shipment status for your RMC account reviews.
Single point of contact
One dedicated India account manager for your RMC programme, not a different vendor per city or shipment.
Pan-India coverage
Bangalore, Mumbai, Delhi NCR, Hyderabad, Chennai, Pune, Kolkata, Kochi, Ahmedabad and Jaipur, consistent processes in every metro.